FAQ

To clean glass beads you can either use alcohol or a mild soap solution. Rub the beads gently with a soft cloth and your cleaning solution until they are restored. If you are cleaning them as part of a necklace or bracelet be careful not to dampen the thread as the moisture can damage it.

Tarnishing occurs natually when certain metals exposed to air or moisture, like silver, brass and copper. We love the patina silver and brass develops over time, but if you dont like the patina look, you can use polish cloth to bring your silver jewelry back to their luster. Or you can take it to a professional jeweler to get it cleaned. Please avoid cleaning oxidized silver or antique brass (as design element), as it will take the patina off.

If you bought your jewelry from us directly, don't worry, all jewelry are guaranteed for 3 months after purchase, and will be repaired or replaced if broken due to construction. Not all beads can be matched exactly and refunds will be given in these instances. Please treat your piece with care and it will last a long time. For repairs or replacements not due to construction, buyer is to pay for all return shipping, additional charges for materials and labor will also apply. If you bought your jewelry from our stockists, please contact them directly, they will arrange the repair with us.

Yes, we do. The best thing to do is to call us at 5035029114 or email us picture of your remaining one earring so we can determine which side you're missing. The replacement cost is usually the 50% of retail, or 33% if you bought a set of three.

Gold filled products consist od an actual layer of gold that is pressure bonded to another metal. gold filling is one of the most valuable and tarnish resistant processes for creating gold jewlery and other items. If properly cared for, it will last a life time and thanks to its durability, their is no need to worry anout wear. Gold coated jewlery is made when a thin layer of gold in added over the surface of another less precious metal, which serves as the base. This process is often used with gold because it is inexpensive and simple to apply. A downside to gold coated jewlery is that the final product lacks value and durability because of its micro-thin layer of precious metal. Gold plated is another procedd for applying gold to jewlery, which is 10 times more durable than gold coated. It's a process that consists of literally blasting a vaporized precious metal on top of a solid base metal to bond them together. even though plating is more resistant to corrosion from say sea water or sweat, it can be easily fixed by replating.

Use mild dish soap (the best is the blue Dawn) and water to remove oil build up, then dry it throughly with a clean soft cloth. For 14K gold filled chain the above information would apply as well.

Oxidized silver is a process that many jewelers use to give silver a black patina, it gives the sterling silver an antique or tarnished look. Oxidization will wear away with time, especially on non-recessed surfaces. If your oxidized silver jewelry is losing its patina, you could send them back to us to redo it free of charge, but you are responsible for all related shipping charges. Or depends on the design (if all silver on that piece of jewelry is oxidized )you could do it yourself very easily at home by following below steps. You don't have to worry about the gold or goldfill as they do not oxidize. 1, Hard boil an egg, remove the egg yolk, put the egg white in a ziplock bag. 2, Break the egg white into small pieces, bury your jewelry in the egg white and seal the plastic bag. 3, Wait for at least half hour or longer to make sure the silver get a nice dark patina, wash the egg white off, polish lightly with a soft smooth cloth. Here you have a nice piece of oxidized jewelry!

14/20 K gold fill jewlery is jewelry composed of a solid layer of 14K gold ( constituting at 1/20 % of the items total weight) mechanically bonded to a base of eith sterling silver or some base metal.